Last Updated on 13 November 2024 by HealthSmile medical writer team

Refund Policy

Wattana Medical & Wellbeing Co., Ltd. (formerly known as Health Smile Co., Ltd.) is pleased to refund the full amount in the event that the company fails to deliver products / services as specified by the company. However, such incident must not be due to the buyer’s error or the buyer obstructs the delivery of products / services in any way. For example, in the case of paying a deposit or paying for the examination fee in advance. – In the case of miscarriage before the appointment date, 100% of the deposit will be refunded. – In the case of requesting to cancel the examination more than 15 days before the appointment date, 100% of the deposit will be refunded. – In the case of requesting to cancel the examination less than 15 days before the appointment date, a 500 baht handling fee will be deducted. * The company has a policy of not refunding the examination fee if the officer has already provided the service and the blood has been tested, unless it is due to the company’s error. ** The right to not refund the deposit is reserved in other cases.

– Refund period

In case the customer pays the full amount or pays in installments via a credit card of a commercial bank registered in Thailand, the company will submit a refund request to the bank. The refund will depend on the policy of each bank. Normally, the cardholder will receive the refund in the next billing cycle. In case the customer pays the full amount via a debit card of a commercial bank registered in Thailand, the company will submit a refund request to the bank. The refund will depend on the policy of each bank. The refund period will be 30-60 days from the date the customer is notified by the Call Center.

– Unable to cancel, change, or edit product/service orders. In the following cases:

In cases arising from mistakes in ordering products / services, wrong color, wrong model, wrong type, wrong package, which are not caused by the company’s fault. In cases arising from changes in product prices that may occur in the future, including Gift Vouchers in all cases. In cases arising from the need to add additional discounts, forgetting to add discounts, coupons. In cases arising from a change of mind of the product orderer in all cases.

– The company will not deliver the products/services and must refund only in the following cases:

In the event that the product is out of stock (e.g. sending the wrong product for inspection, out of stock, discontinued product, etc.), in the event that the product price listed on the website does not match the actual selling price, in the event that the product is out of stock (System Error) that may occur – The company reserves the right to refund beyond the specified period. In the event of an unavoidable event – The company reserves the right to change any conditions without prior notice.