Terms of Use
Wattana Medical and Wellbeing Co., Ltd. (formerly Health Smile Co., Ltd.)
Last updated March 1, 2021
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Medical Disclaimer HealthSmile DOES NOT PROVIDE MEDICAL ADVICE. It is intended for general informational purposes only and does not address individual circumstances. It is not a substitute for professional medical advice, diagnosis or treatment and should not be relied on to make decisions about your health. Never ignore professional medical advice in seeking treatment because of something you have read on the HealthSmile Site. If you think you may have a medical emergency, immediately call your doctor or dial 1669. Medical Disclaimer: The information system of Wattana Medical and Wellbeing Co., Ltd. does not provide medical advice. This system is designed to provide general information to users only. It is not a system that can make decisions on behalf of individual opinions. It cannot replace advice, diagnosis, or treatment of disease from medical personnel. And you should not ignore medical advice from other medical personnel. If you suspect that you have a serious or urgent symptom, you can contact the doctor or hospital that is treating you directly or call the hotline 1669. |
Welcome to HealthSmile by Wattana Medical & Wellbeing Co., Ltd., a health screening service provider designed specifically for those who want to have health screenings based on their risks, and provides blood sampling services based on the needs of users. The purpose of this Terms of Service is to inform you of your rights and legal obligations between “us”, “Wattana Medical & Wellbeing Co., Ltd.” as the “service provider”, and “you” as the “user”. Therefore, please read the Terms of Service carefully to benefit from our services.
By agreeing to apply for any type of HealthSmile service, the user is deemed to have accepted that they have read and understood the terms of service in detail and that the user accepts all terms of service. These terms are legally binding on the user.
1. Conditions of use of online services
1.1. ผู้รับบริการสามารถลงทะเบียนเป็นสมาชิกออนไลน์ สามารถสั่งซื้อสินค้าและบริการต่างๆที่บริษัท วัฒนา เมดิคอล แอนด์ เวลล์บีอิง จำกัด จัดทำขึ้นในเว็บไซด์ได้
1.2. ผู้รับบริการที่มีอายุต่ำกว่า 18 ปี บริบูรณ์ การทำธุรกรรมใดๆที่เกี่ยวข้องกับการเงิน เช่น การซื้อบริการทางการแพทย์ออนไลน์ จะต้องได้รับความยินยอมจากบิดา มารดา หรือผู้ปกครองดูแลก่อน
1.3. บริษัท วัฒนา เมดิคอล แอนด์ เวลล์บีอิง จำกัด อาจไม่ให้บริการทางการแพทย์หากพบว่า ผู้รับบริการให้ข้อมูลอันเป็นเท็จในส่วนที่เป็นสาระสำคัญ เช่น ชื่อ-สกุล, ประวัติการรักษาที่ผู้รับบริการต้องแจ้งให้ทราบ เป็นต้น
1.4. ข้อมูลด้านสุขภาพของผู้รับบริการถือเป็นความลับส่วนบุคคล ทางบริษัท วัฒนา เมดิคอล แอนด์ เวลล์บีอิง จำกัด จะไม่นำไปเปิดเผยโดยไม่ได้รับความยินยอมเป็นลายลักษณ์อักษร และจะปฏิบัติตาม นโยบายคุ้มครองข้อมูลส่วนบุคคล (Privacy-policy) ของบริษัทอย่างเคร่งครัด
1.5. การชำระเงิน การขอคืนเงิน หรือการยกเลิกการทำธุรกรรมผ่านเว๊บไซด์ให้เป็นไปตามเงื่อนไขทางกฎหมาย หรือข้อกำหนดระหว่างคู่สัญญากับผู้ใช้บริการโดยตรง โดยมีรายละเอียดดังนี้ ช่องทางชำระเงิน (Payment channel) และ นโยบายการคืนเงิน และการยกเลิกการสั่งซื้อสินค้า
2. Service provision
2.1 The packages and forms of service are as shown on the website.
2.2 The services of Wattana Medical & Wellbeing Co., Ltd. are subject to change at any time to meet the needs of users and the changing situation. The Company reserves the right to change the terms of service at any time. The change shall be deemed effective immediately when it is amended on the website. The Company will do its best to notify all users of such changes via email or website. It is your responsibility to read and understand the latest terms of service as shown on the website.
2.3 Wattana Medical & Wellbeing Co., Ltd. grants you the right to use the services via the website according to the service package you have chosen. This right is not absolute and cannot be transferred and is subject to these terms of service.
2.4 You have the right to assign any person or company to be a user in the system to enter information or manage the use of services of Wattana Medical and Wellbeing Co., Ltd. according to the service package you choose. You will be responsible for any actions that users in the system have taken as if they were your own actions, whether such actions were with your knowledge or not. If the actions of users in the system cause damage or loss of benefits to you, the company will not be responsible in any way.
3. Limitation of Liability
3.1 Although Wattana Medical and Wellbeing Co., Ltd. has every intention and effort to provide the service with full efficiency, the company cannot guarantee that your use of the service will be free from defects (including but not limited to injuries from multiple blood draws, complications from blood draws, delays in reaching the destination, etc.). This is because it is well known that the system related to providing medical services is uncertain and may cause interference or obstacles to your use of our service.
3.2 Wattana Medical and Wellbeing Co., Ltd. is not responsible for any damages resulting from the use of the service or from any defects in the use of the service for any reason, except for damages resulting from the intention or gross negligence of the Company.
In such case, the Company shall limit its liability for actual damages incurred by you, whether directly or indirectly, to a maximum not exceeding the service fee rate that the Company has received from you in the year in which the event causing the damages occurred.
4. Applicable Law and Jurisdiction
These HealthSmile Terms of Use are governed by the laws of Thailand, without regard to choice of law or conflict of law rules or provisions, and the courts in the Kingdom of Thailand shall have exclusive jurisdiction to resolve any disputes arising under these Terms of Use.
5. Wattana Medical and Wellbeing Co., Ltd. reserves the right to change the terms of service at any time.
Changes are deemed effective immediately upon posting on the website. Wattana Medical & Wellbeing Co., Ltd. will do its utmost to notify all users of such changes via email or website. It is the customer’s responsibility to read and understand the latest Terms of Service as published on the website.
6. Refund Policy
Wattana Medical & Wellbeing Co., Ltd. is pleased to refund the full amount in the event that the company is unable to deliver the product/service as specified by the company. However, such event must not be caused by the buyer’s mistake or the buyer obstructs the delivery of the product/service in any way.
In addition, there will be details about the refund policy as follows: Refund Policy and Cancellation of Order
– Refund period The details are as follows:
In case the customer pays the full amount or pays in installments via a credit card of a commercial bank registered in Thailand, the company will forward a refund request to the bank. The refund will depend on the policy of each bank. Normally, the cardholder will receive a refund in the next billing cycle.
In the case that the customer pays the full amount via a debit card of a commercial bank registered in Thailand, the company will forward a refund request to the bank. The refund will depend on the policy of each bank, which will take 30-60 days to refund from the date the customer is notified by the Call Center.
– Unable to cancel, change, or edit product/service orders. In the following cases:
In the event that the product/service is ordered incorrectly, the color is wrong, the model is wrong, the type is wrong, or the package is wrong, and it is not caused by the company’s fault.
In the event of a change in the price of goods that may occur in the future
Including all Gift Vouchers in all cases arising from the need to add additional discounts, forgetting to add discounts, Coupons
In all cases arising from a change of mind of the purchaser
– The company will not deliver the products/services and must refund only in the following cases:
The mother had a miscarriage or the fetus died.
In cases where the product is out of stock (e.g. out of stock, discontinued product/service)
In the event of a force majeure event (System Error) that may occur
– The company reserves the right to refund money beyond the specified period in the event of force majeure.
– The Company reserves the right to change any conditions without prior notice.
7. ความลับ และข้อมูลส่วนบุคคล
Your confidentiality and personal information is of utmost importance to Wattana Medical and Wellbeing Co., Ltd. We will not disclose your confidential information or personal data to any third party or other organization for any purpose, except
• Obtain your consent or act upon your request.
• In cases where required by law, such as complying with a court order or subpoena, etc.
8. ทรัพย์สินทางปัญญา
8.1 HealthSmile is the owner of the copyright and intellectual property rights in all information displayed, images and display formats as they appear on the website, unless otherwise clearly stated. No one is allowed to copy, reproduce, have a copy, keep a backup, imitate, make an analogy, modify, add to it for distribution for any other purpose without written consent from HealthSmile, unless otherwise specified in the agreement and conditions on the website.
8.2 The information or electronic documents in your Account are your property. However, access to such information or electronic documents is subject to the condition that you have paid the service fee in full and you are deemed to have permitted HealthSmile to use, copy, send, store or back up such information or electronic documents for the purpose of providing HealthSmile services for your benefit in accessing various information conveniently and quickly.
8.3 Backup and storage of your data are very important policies and practices in providing services of HealthSmile. We have measures to maintain your data according to international standards to prevent the loss or damage of data. However, HealthSmile cannot guarantee that your data will not be lost or damaged in any way, which may occur due to force majeure or unforeseen factors. Therefore, you are responsible for backing up or copying any data or documents that you wish to send into the system by yourself in another way for the best benefit in preserving your data. HealthSmile has no liability in case of data loss or damage.