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Privacy Policy

Privacy Policy of Wattana Medical and Wellbeing Co., Ltd. (formerly Health Smile Co., Ltd.)

Revised edition in accordance with the Personal Data Protection Act B.E. 2562

(Personal Data Protection Act)

Wattana Medical and Wellbeing Company Limited (formerly Health Smile Company Limited) realizes the importance of personal data and privacy of you or service recipients under your care or authority, such as minors, incompetent persons, or quasi-incompetent persons (hereinafter referred to collectively in this Privacy Policy as “you”). Please study this Privacy Policy before using the Service. This Privacy Policy covers information we receive from you through the use of the Service.

1. Definition

“You” means the user of the website and all services of Wattana Medical and Wellbeing Co., Ltd. (formerly Health Smile Co., Ltd.)

“We” means Wattana Medical and Wellbeing Co., Ltd. (formerly Health Smile Co., Ltd.)

In this case, if you access various services through the website provided by Wattana Medical and Wellbeing Co., Ltd. (formerly Health Smile Co., Ltd.), the term “we” shall mean that service, as the case may be.

“Website” means the website and/or application provided by Wattana Medical and Wellbeing Co., Ltd. (formerly Health Smile Co., Ltd.)

In the case of applications, this Privacy Policy shall apply to applications that have been changed, improved, updated or added by Wattana Medical and Wellbeing Co., Ltd. (formerly Health Smile Co., Ltd.), except that applications that have been changed, improved, updated or added shall be enforced in accordance with terms and conditions separate from this Privacy Policy.

“Personal Data” means information about an individual that enables the identification of that individual, either directly or indirectly, in accordance with the Personal Data Protection Act.

2. General details

This Privacy Policy is intended to explain the details and methods of handling the personal data of users. You acknowledge and agree that we may revise or amend the Privacy Policy set out below, including those specifically set out in any part of this website, in whole or in part, from time to time, in order to comply with the service guidelines and the criteria of the law that may change without prior notice to you. Therefore, you should always follow this Privacy Policy. However, we will publish any changes to the Privacy Policy on this website and if there are any material changes, we will notify you.

This Privacy Policy applies to your registration for services, application for services of Wattana Medical and Wellbeing Co., Ltd. (formerly known as Health Smile Co., Ltd.), use of products and services, access to and use of content, features, technology or functions that appear on this website, as well as applications and services related to our services on this website, both currently available and those that we may develop or provide in the future.

3. Data, data collection methods and data use

We collect information through various technologies such as cookies, which are small pieces of information stored on your device that enable a website to remember how you access the website or how you use it each time. The information we collect about you (“Personal Data”) includes:

Information you provide directly: We will collect information that you submit to us, such as information you fill in when registering for the service, information used to apply for the service of Health Smile Co., Ltd., and information on participating in various activities on the website, survey information, account information or information that you have edited or updated in your account information, or information obtained from your contact with us or our team, or information obtained from other account information that we have reason to believe that you control, including but not limited to all types of information displayed on the user profile page and the service application page, such as name-surname, address, date/month/year of birth, gender, age, photo, email, bank account number, credit card number (if any), national ID card number, taxpayer identification number, telephone number, including information about the user account, interests, and all comments that you have expressed through the website (if any) to be stored in the account.

Information obtained from your use of the Services: We will collect information about the Services you use and how you use them. This information includes, but is not limited to, information about the devices you use to access the Website, computer traffic data (log), information about contacts and communications between you and other users, and information from usage logs, such as device identifiers, computer IP addresses, device IDs, device types, mobile network information, connection information, geographic location information, browser type (browser), website logs, information about websites users visit before and after (referring website), website usage history logs, login logs, transaction logs, customer behavior, website access statistics, time spent on the Website (access time), information you search for, use of various functions on the Website, and information we collect through cookies or other similar technologies.

The details above are examples of information we may collect. We will collect only necessary personal information and for the period of time necessary for the purposes of using personal information as specified in Section 4.

4. Use of personal information

We use personal data for the following purposes:

To ensure that the use of the Service is smooth and complies with the laws, criteria and regulations related to it, including to perform duties in accordance with the laws and regulations related to or applicable to us, including but not limited to the Medical Professions Act B.E. 2535, the Nursing and Midwifery Professions Act B.E. 2528, the Medical Technology Profession Act B.E. 2547, the Hospital Act B.E. 2559 and the Computer Crime Act B.E. 2550, both currently in effect and those to be amended or added in the future.

For the purpose of verifying or identifying you when using various services, such as the Health Smile: Home Checkup service.

To examine your service usage data for the purpose of developing security standards for service usage, management and protection of information technology infrastructure. In this section, we may use your personal data only as necessary and may encrypt it before use and/or arrange for random inspections, access testing by other persons for use in risk management, detection, prevention or elimination of fraud or other activities that are likely to violate the law, relevant usage regulations or our website usage agreement and conditions (“Terms and Conditions of Use”).

*** By communicating with us or our team, you acknowledge and agree that communication with us may be recorded or contact details may be recorded in any manner. ***

5. Disclosure of personal information to external parties

We will not disclose such information to any person without your permission. However, for the purpose of providing services under this website, you acknowledge and agree that we may disclose your personal information to our partner companies that work with us or other persons both domestically and internationally, such as persons we have hired to perform work related to personal information, in order to use your personal information for the purpose of increasing the efficiency of providing services in various aspects to you, or to improve and develop the form of providing services and access to various content on the website, to maintain the security of the website and the network provided by us, or for the purpose of our operations (“Subcontractors”). In disclosing personal information to such persons, we will ensure that such persons keep your personal information confidential and not use it for any purpose other than the scope we have specified.

However, if you believe that the person to whom we disclose your personal information as above has used your personal information for purposes other than the scope we have specified, you can inform us to take further action. We recommend that you check at the same time whether you have used the website, products or services of the recipient of the information, because it is possible that the recipient of the information collects certain information about your use of the service from the use of the website, products or services of the recipient of the information. In such case, we cannot be responsible for the security or privacy of any of your information collected by the website, products or services of the recipient of the information. Therefore, you should exercise caution and check the privacy policy of the website, products and services of the recipient of the information.

In addition, we may disclose your personal data under the criteria prescribed by law, such as disclosing information to government agencies, government agencies, agencies responsible for overseeing the provision of services, or agencies supervising you, including in cases where disclosure is requested based on legal authority, such as requests for information for litigation or legal proceedings, or requests from private agencies or other third parties involved in legal proceedings, including cases where it is reasonably necessary to enforce our terms and conditions of use, as well as disclosing information in the event of a corporate restructuring, merger, or sale. We may transfer all or some of your personal data that we have collected to the relevant companies.

6. Access and updating of personal data

If you do not wish to receive information and public relations news from us, please inform us of your intentions via the Contact Center: Contact@HealthSmile.co.th or through other channels that we have specified, as appropriate.

You can change your personal information in the section of information you have provided by yourself by informing the Contact Center: Contact@HealthSmile.co.th or through other channels that we have specified as appropriate.

If you would like us to delete your personal information from our system or customer database, please inform us of your intentions via the Contact Center: Contact@HealthSmile.co.th or through other channels we have specified, as appropriate.

In the event that you do not consent to our use of your personal information or to have us delete your personal information from our system, you may not be able to receive services from us or the services you receive from us may not be as effective as they should be.

We will use our best efforts within the capabilities of the relevant systems to facilitate and act on your request, unless it appears that acting on such request risks violating the privacy policies of other users, or is contrary to the law or system security policies, or where it is impossible to act on the request of the registrant.

note :

In the event that we request to delete your personal data from the system, we will use our best efforts to delete your data from the system using current technology and system capabilities. However, such data may still be saved or copied on our server or backup system as a backup in case of errors, defects, or system failures, or in the event of any malicious actions against other persons or software, as well as for evidence or to comply with applicable legal obligations.

If you believe that our collection, use and disclosure of your personal data is subject to the EU General Data Protection Regulation and you have any questions or concerns regarding the following data subject rights, please inform us via Contact Center: Contact@HealthSmile.co.th

7. Security in storing personal data

We have established and/or selected a system for storing personal data with appropriate mechanisms and techniques, including limiting access to your personal data from our employees, subcontractors and agents to prevent your personal data from being used, disclosed, destroyed or accessed without authorization. However, we cannot guarantee that there will be no defects or errors in the implementation of such policies. Therefore, we reserve the right to deny any liability for any damage or loss incurred in any case.

8. Links to third-party websites, products and services.

Our website may contain links to third-party websites, products and services, and these third parties may collect certain information about you in connection with your use of their services. We are not responsible for the safety or privacy of any of your information collected by such third-party websites, products or services. You should exercise caution and check the privacy policies of such third-party websites, products and services.

9. Contact us

If you have any questions or concerns regarding our privacy policy, you may contact our Contact Center at Contact@HealthSmile.co.th or call 089 874 9565.

Data Controller Details

  • อีเมล: contact@healthsmile.co.th
  • เว็บไซต์: www.healthsmile.co.th

    • Data Protection Officer (DPO) details

    10. Enforcement of the Personal Data Protection Policy

    You agree and acknowledge that this Privacy Policy applies to all Personal Data that we collect, and you consent to our right to retain, retain and use, or disclose to others, Personal Data that we have already collected about you (if any), as well as Personal Data that we currently collect and may collect in the future, to the extent specified in this Privacy Policy.

    11. Applicable Law

    You acknowledge and agree that this “Personal Data Protection Policy” shall be governed by and construed in accordance with the laws of Thailand and that the courts of Thailand shall have exclusive jurisdiction over any disputes that may arise.

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